We’ve got you covered. Beginning March 16, 2020 through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures. Hello folks, Let me understand. My rollover date is 24th of the month. My next cycle is 04/25 until 05/24. Supposing that I'll use > 1 Tb of data. Will Cox charge me at May, 16? Thank you

Yes, we already know. But the questions remains

COX is the only provider I have heard of with a data overages for home services... It’s criminal they do anything to make money off you.

Beginning March 16, 2020, through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans. Jonathan J Cox Moderator

Yes, we know. We are all wondering if Cox will extend it like other ISP's are doing. and Cox's implementation is a ** way. Most people's billing cycles do not fall on May 15, so if those of us are over the limit come May 16, we are then going to be charged for those overages. You should have just credited all accounts 2 months of unlimited data instead.

Yes, that's the point. Ridiculous implementation. Seems to be like a SCAM or a fraud to cheat customers despite the pandemic age. Cox have announced "yes, we are following FCC Keep Americans Connected, we are waiving 60 days of data usage" but the implementation is not clear. And I'm asking for one clarification using this forum, Reedit Cox forum and also the official customer care service but without a satisfactory response. Basically, the response is "I don't know what will happen on May 16th.". Shameful.

Data overage charges will be paused question

19 Replies

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QQless
New Contributor II
5 years ago
COX is the only provider I have heard of with a data overages for home services... It’s criminal they do anything to make money off you.
GregP1
Moderator
5 years ago
Hello,

There has not been an announcement on how billing will resume for data overages. Once this information is available it will be released. Until then we are not able to speculate on these details.

Greg P
Cox Forums Moderator
- nonymou
  New Contributor III
  5 years ago
  Makes it hard not to go over without details.
- MarceloW
  New Contributor III
  5 years ago
  The original announcement is not enough clear. My new cycle started yesterday and I already used 129 Gb por one day. I really need to know if I will pay an extra charge or no at the end of current cycle (May 24) or If I will have 1 Tb to use between 16th and 25th May when the waives already finished.
- Andrew_Wees
  Contributor III
  5 years ago
  Is the Beginning March 16, 2020 through May 15, 2020 based on billing or data usage?
  - MarceloW
    New Contributor III
    5 years ago
    The message is not very clear. Using good sense, I think that all data usage between March 16 and May 15 will be waived. But it's my supposition.
iamkimchi
New Contributor III
5 years ago
Comcast has extended their Data Cap Suspension. Will Cox follow suit? and will they in a timely manner? Tune back in at the last minute to find out!
- JonathanJ
  Former Moderator
  5 years ago
  Beginning March 16, 2020, through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans.
  
  Jonathan J
  Cox Moderator
  - MarceloW
    New Contributor III
    5 years ago
    Yes, we already know. But the questions remains