Forum Discussion
Allan
6 years agoModerator
Hello Jimshoot. If your messages are not being received, you should be getting an rejection email with some sort of error or reason as to why the email is not making it to its destination. If you are getting this email, what is the error message or rejection reason? Also, please check your spam filters and make sure that you have not added the cox domain to your filters. This may be why all Cox email are going to your spam folder. -Allan Cox Support Forums Moderator
- jimshoot6 years agoNew Contributor II
Allan, no error messages are involved with the problems that I have described. If I send a message that goes to the recipient's spam folder, I am not notified. If I receive a message that goes to my Webmail Spam folder, there is no error message - it just sits there until I do something with it (delete it, move it to Inbox or mark it as Not Spam). It seems that it is not possible to write a Webmail filter rule that will move a message from Spam to Inbox. I have written such rules, and they have been reviewed by Cox technicians, who say they look good. Evidently once a message is put into Spam it stays there.
--Jim--
- KevinM26 years agoFormer ModeratorHi Jimshoot, Cox has many resources focused on improving spam management and email security, and we are in the process of upgrading our spam filtering. Can you please go into your webmail settings and check your spam filtering for us, please? Here's a link with some additional information on the email settings. If you are receiving emails, and they are going directly into your spam folder, this may because of certain filters or rules you may have set in place, http://bit.ly/2VzpKc7. -Kevin
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