Hello @Zlloyd1,
I can certainly understand your frustrations. We value you and certainly don't want you to feel this way. I'm here to help. Unfortunately, we are currently in full system maintenance until 7 AM Eastern Time. We apologize for the inconvenience. You are welcome to reach back out to continue to troubleshoot then.
We certainly don't want you to feel this way. We apologize that your interactions with us have brought you to this point. If you decide that you would like personal support please reach out to us at 9 AM, as we are currently doing company-wide full system maintenance.
We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
