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amoyerh's avatar
amoyerh
New Contributor
4 years ago

Been having horrible packet loss, low speeds, and high latency

For the last what feels like 6 months, I've been getting worse and worse performance from my internet, with no end in sight. I often online game, and with the network stats that I get, its been getting less and less playable. I had a tech come out to see and they fixed one of my cables, but it didn't seem to fix anything. I was wondering if anyone could look at my logs and my modem stats to maybe give me a starting point to what could be the problem. Thanks in advance to anyone that might could help. 

My starting freq. is 405000000. And I'm using a CM1000.

 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 849000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv4 only
<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 12 849000000 Hz 4.8 dBmV 40.6 dB 68062417 0 0
2 Locked QAM256 1 783000000 Hz 3.9 dBmV 40.4 dB 89915226 0 0
3 Locked QAM256 2 789000000 Hz 4.0 dBmV 40.5 dB 89918531 0 0
4 Locked QAM256 3 795000000 Hz 3.7 dBmV 40.4 dB 89922348 0 0
5 Locked QAM256 4 801000000 Hz 4.0 dBmV 40.4 dB 89926080 0 0
6 Locked QAM256 9 831000000 Hz 4.5 dBmV 40.6 dB 89929701 0 0
7 Locked QAM256 10 837000000 Hz 4.7 dBmV 40.6 dB 89933515 0 0
8 Locked QAM256 11 843000000 Hz 4.6 dBmV 40.6 dB 89937132 0 0
9 Locked QAM256 41 405000000 Hz 3.9 dBmV 40.8 dB 67234001 0 0
10 Locked QAM256 17 879000000 Hz 5.4 dBmV 40.5 dB 89944411 0 0
11 Locked QAM256 18 885000000 Hz 5.6 dBmV 40.5 dB 89948472 0 0
12 Locked QAM256 19 891000000 Hz 5.6 dBmV 40.5 dB 89952238 0 0
13 Locked QAM256 20 897000000 Hz 5.8 dBmV 40.5 dB 89955493 0 0
14 Locked QAM256 21 903000000 Hz 5.8 dBmV 40.5 dB 89958669 452 208
15 Locked QAM256 22 909000000 Hz 5.6 dBmV 40.5 dB 89963211 0 0
16 Locked QAM256 25 927000000 Hz 3.5 dBmV 40.1 dB 89966356 473 156
17 Locked QAM256 26 933000000 Hz 2.2 dBmV 39.8 dB 89970231 0 0
18 Locked QAM256 27 939000000 Hz 3.2 dBmV 40.1 dB 89974303 0 0
19 Locked QAM256 28 945000000 Hz 4.4 dBmV 40.4 dB 89977845 0 0
20 Locked QAM256 29 951000000 Hz 5.2 dBmV 40.8 dB 89981626 0 0
21 Locked QAM256 30 957000000 Hz 4.9 dBmV 40.7 dB 89985268 0 0
22 Locked QAM256 33 357000000 Hz 3.6 dBmV 40.6 dB 89989162 0 0
23 Locked QAM256 34 363000000 Hz 3.5 dBmV 40.8 dB 89992954 0 0
24 Locked QAM256 35 369000000 Hz 3.6 dBmV 40.8 dB 89996247 0 0
25 Locked QAM256 36 375000000 Hz 3.5 dBmV 40.7 dB 90000331 0 0
26 Locked QAM256 37 381000000 Hz 3.6 dBmV 40.8 dB 90003895 0 0
27 Locked QAM256 38 387000000 Hz 3.5 dBmV 40.6 dB 90007726 0 0
28 Locked QAM256 42 411000000 Hz 3.9 dBmV 40.8 dB 90011488 0 0
29 Locked QAM256 43 417000000 Hz 3.9 dBmV 40.7 dB 90015408 0 0
30 Locked QAM256 44 423000000 Hz 3.9 dBmV 40.7 dB 90018264 0 0
31 Locked QAM256 45 429000000 Hz 3.9 dBmV 40.7 dB 90020237 0 0
32 Locked QAM256 46 435000000 Hz 4.0 dBmV 40.7 dB 90020121 0 0
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17700000 Hz 38.5 dBmV
2 Locked ATDMA 2 24100000 Hz 38.0 dBmV
3 Locked ATDMA 3 30500000 Hz 39.0 dBmV
4 Locked ATDMA 4 36900000 Hz 39.5 dBmV
5 Locked ATDMA 6 12900000 Hz 38.3 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 3 159 300000000 Hz 7.6 dBmV 41.8 dB 1108 ~ 2987 105783337 49080316 0
2 Not Locked 0 0 0 Hz -36.2 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

 
Time Priority Description
2020-06-08, 12:41:47 Warning (5) Dynamic Range Window violation
2020-06-08, 12:41:47 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-06-08, 12:41:40 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-06-08, 12:29:24 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 3.;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-06-08, 12:29:19 Notice (6) TLV-11 - unrecognized OID;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-06-08, 12:29:19 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-05-23, 09:01:33 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-05-21, 05:00:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-05-19, 20:14:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:39:56 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:39:56 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:39:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:39:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:16:05 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:15:49 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:15:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:15:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:14:49 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:14:10 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:14:09 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:42 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:11 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:13:10 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:51 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:50 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:37 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:33 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:12:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-23, 00:11:49 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
2020-04-20, 19:17:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=10:0c:6b:ca:58:50;CMTS-MAC=00:59:dc:78:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Lag spikes
lagging
latency
ping packet loss
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