Why cant I view all the content in the Investigation Discovery App?

Hi Pooteroy,

Are you able to confirm your account information is correct when you sign into our website to view My Profile? If the information is correct there, then I recommend uninstalling the IDGO App and restart your device and install the App again. I just downloaded the App to my Android device and was able to view a locked icon after selecting Cox as the provider and signing in with my primary Cox credentials. Please share your findings with us after these steps.

Thank you,

Dustin
Cox Support Forums Moderator