New Webmail App and Ipad
Besides echoing everyone else on this forum and off on how slow and clunky the new interface is I am just about fed up with the lack of usability on Chrome and an IPad. I’m sure the response is to get rid of my Apple product but that is not going to happen. It seems after calling tech support that Cox expects me to only work in landscape mode. When I am in MY preferred mode of portrait (as is the preference of most tablet users) I do not have access to the view menu. In order to change from looking at emails to now being able to select many for deletion I am required to make sure my portrait lock is off, rotate my tablet to no get to the view menu to turn checkboxes on or off and repeat over and over and over. Is this going to be addressed in an update? Also, will we ever learn why Cox pushed out and email client that is so poor in usability? Only have had Cox for about 30 years but this has left such a sour taste that other providers I thought were second may need to be looked at. Oh well. Happy Holidays to all Cox users and let’s hope for some needed changes in the next year.794Views0likes1Commenthome life camers on contour 2.0
will cox do what Comcast does pull up home life cameras on contour 2.0 box there is the same box saw it on a tv ad would be nice to see cox do the same thing as I do not have a smartphone or tablet and screen is in my kitchen and near front door840Views0likes1CommentTV channels
Half of the tv channels we pay for will not come in, we get nothing but a black screen, other channels always say temporarily off air. We have had a tech come out and the channels came in for about 24 hours after that it was back to the same problem. Anyone have any idea what the cause of this is.1.1KViews0likes1CommentPorts Open/Forwarding to Connect to Xbox 360 Live
We are trying to connect my son's xbox360 to xbox live. We can connect to the internet but cannot connect to xbox live. On the xboxsite, it says it the following ports open. How do open those using our cox router? Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP)1.2KViews0likes1CommentYour unit is updating, please wait for a moment
I have an Arris TG1682 Panoramic WiFi modem that I rented from cox about a month ago that will not let me connect to the ministrator page to do some work on the settings. I am connected via Ethernet cable and can access the internet just fine, but not the admin page of the router. I am using 192.168.0.1 as the IP of the admin page. The webpage constantly displays "Your unit is updating, please wait for a moment", but will not go past it. I am also receiving intermittent and often WiFi drops. Here are some steps I have taken so far that have not worked. - Reboot modem and computer several (20+) times and use multiple browsers (IE, Chrome, Edge) - Reset my router several times by holding down the reset button for 10, 15, and 30 seconds then rebooting my computer. Once again tried several browsers. - Made attempts to access 192.168.0.1 using both ethernet and wifi connections. - Turned off OS firewalls - Added 192.168.0.1 to trusted websites in Internet and Intranet zones - Attempted to access 192.168.0.1 from two different computers. What was successful - Getting an internet connection and accessing other websites through Ethernet - Intermittent internet on WiFi - Getting to the Touchstone status page14KViews0likes5CommentsCisco DPC3825 Firmware update
I currently have Firmware dpc3825-v302r125574-170105a-COX and I saw in another forum question (same subject) that an upgrade to cisco_dpc3825-v302r125574-151216a-COX_C_151218.p7b is available. Can I get some assistance to have my outdated firmware upgraded?1.7KViews0likes2CommentsAccess Denied "You do not have permission to access..."
Recently random unrelated sites have returned "Access Denied" "You do not have permission to access...[URL]" same sites, multiple computers in the same household. I am not currently blocking any sites manually. Rebooted/Reset (not factory) the router. Flushed the DNS. Contacted one of the affected websites (Steampowered.com). They looked at their end and found nothing "Contact your ISP" was their reply. Anyone else encountering this issue?4.6KViews0likes5CommentsCannot Login to IMAP Server Via Outlook
I've used Outlook with my Cox email account for years with no problem. Just recently, Outlook started asking for my IMAP server password when in Outlook. I've typed my password correctly several times but the request to enter my password persists. In desperation, I deleted the account in Outlook and tried to set it back up. Outlook will allow me to login to the SMTP server but will not allow me to log into the IMAP server. In fact, I can send email just fine from this account but cannot receive email. I can only get my incoming email through webmail. Note that this happens with my secondary email account only. My primary email account that I set up when I started my service will send and receive just fine. Also, I noticed that the new myemail.cox.net treats both email accounts just the same (I cannot receive email from my secondary account but I can send email from the account). When trying to set up the account in Outlook, I am required to try sending a test message. I get the following error message regarding the incoming message: "Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP)." I did contact Cox but they were only able to point me to the FAQ that I'd already perused. No luck using the recommended IMAP port 993, SMTP port 465, both SSL and SMTP requiring authentication. Thanks.5.5KViews0likes3CommentsUnable to sign in to my account when out of the country
My account doesn't have my SSN linked to it. Instead, it has a pin associated with it. When I tried to login to pay my bill from Dubai, U.A.E, the account asked me for my SSN and it doesnt let me proceed with anything there. What do I do for the same?787Views0likes1CommentConnect App shows unread notification I can't clear
For a few days now (about a week), the Cox Connect app on my Android device has told me I have an unread notification, but there isn't anything I can see in the app that has messages. I even checked to see if it was trying to alert me to new email, but I checked through webmail and I haven't had anything sent to me in months.2.3KViews0likes1CommentIntermittent Ping Spikes on the 2nd Hop
So recently I've been having issues with intermittent ping spikes on all devices connected to the internet in my house. I began to run traceroutes to try to identify the issue and have noticed that the 1st hop (connecting to the router) seems to have no issues as that time is always <1 ms, but then from the 2nd hop onwards there are occasional ping spikes from anywhere between 100ms all the way up to 500 or 600ms. The ip address on the 2nd hop is always the same, so I assume this is some sort of Cox device, but I have no idea which one it is in particular. Does anyone know which device this would be?990Views0likes1CommentSMTP not passing through from off network
I have 3 Cox email addresses via a virtual account, and use them worldwide. While in the EU or middle east any email I send will look as though it has sent, but never reaches its destination. I receive no returned mail errors and no SMTP errors. I would like to keep these addresses, as a significant amount of business traffic flows through them, but if I can't use them outside the Cox network as they were advertised, there is no point. Is it possible to change this somehow on the server side? Maybe enforce secure password authentication (SPA) and allow connections from any IP address?2.2KViews0likes5CommentsUnable to call other Cox digital phone user
Trying to figure out why approximately 95% of the time I cannot place a successful local call to another phone number who also happens to use Cox phone service. I hear rings and then, "Your call cannot be completed...," or no ring and then a similar message. It is seriously very rare that I successfully make the connection and the receiving person is able to answer AND hear me. Sometimes, it is answered, I hear them say "hello," and I also hear continued ringing...they cannot hear me at all. If I call other non-Cox service numbers, it works 99% of the time. It just happens that the Cox digital phone service subscriber that I am unable to successfully call is a number I call most frequently. That subscriber will then try to call me back if they heard the ring or answered it but were unable to hear me. Sometimes their outgoing call is successful, sometimes not. Ironically, my Cox bill increased about $30 monthly, but the phone service is basically worthless to me this way. Yet if I cancel it and just stay with internet, I am told it is better to bundle. I can bundle, but I want what I buy to work; it should be a rarity that problems with connectivity occur. Anyone else have these phone issues?1.9KViews0likes1CommentInternet pricing
I am a internet starter customer. Earlier this year you raised the price $2.00 a month and then a couple of months later an additional $3.00 and claimed the second increase was because I was not bundling. So if I read that communication correctly, not only would I get a price discount if I bundled, I would also not be subject to this surcharge if I bundled. That's a classic coming and going pricing strategy. I understand that Cox is losing cable TV customers at a disconcerting rate but that is, as Cox knows, is a function of the Cox cable TV pricing model, which is not geared to modern customers. Rather, your current pricing model appears to be strictly profit driven (which obviously is not working) and foists on your customers TV cable channels that could not survive in market (supply and demand) driven environment or any incentives each such cable channel may be providing Cox to include those channels in your Cox cable TV bundles.. Cox, as with most cable, pricing model also discriminates against females, many of who have little or no interest in sports channels (which are a large price driver for cable pricing) and statistically significant less interest in cable news channels. I am an older customer and so remember the day that, in addition to your bundled prices, you permitted ala carte pricing customers. I don't know if return to alternate ala carte pricing is the answer but the answer is certainly not using your captive internet customers to offset profit reductions on your TV cable because (1) we internet customers have no interest in your cable TV offerings and (2) we are not captive once your internet pricing overcomes our inconvenience of changing internet providers threshold.1.1KViews0likes1CommentExtremely high ping when connecting to any website
I have been experiencing extremely high ping for all websites for at least a week now. Even when running a ping on a website such as google, the ping will suddenly spike to extremely high numbers such as 300 or 400ms, sometimes even timing out for 1 or 2 seconds. 2 Technicians have been out to attempt to solve the issue, but neither have been able to pinpoint what is happening, so any help would be appreciated. Thank you. - Daniel1.3KViews0likes2CommentsNo Ranging Response received - T3 time-out / Lost MDD Timeout
I have an Arris SB6190 Modem (no WiFi) that is a little over a year old. In the past 6 months or so I've noticed the modem will lose connection to the internet which drops the DHCP address to my router. The router sees there is no internet connection so it throws up a red light on it (ASUS AC2400 / AC87U). The only way to get an IP address back is to reboot the modem. I've noticed uncorrectable errors on the line and even made a call inquiring about it but was told it was in specs. In the past, dealing with T1 and T3 issues in the communications industry, errors mean there is trouble somewhere on the line or the equipment. Granted some errors are the result of collisions and noise but what I'm seeing appears high. This is a straight run from the pole to the modem with no splitters as I only have internet service. Here is a copy of the status screen and system log: Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 73 681.00 MHz -7.00 dBmV 35.78 dB 8 0 2 Locked 256QAM 74 687.00 MHz -7.20 dBmV 36.61 dB 0 0 3 Locked 256QAM 75 693.00 MHz -8.00 dBmV 35.78 dB 14 0 4 Locked 256QAM 76 699.00 MHz -8.70 dBmV 35.60 dB 0 0 5 Locked 256QAM 77 705.00 MHz -9.80 dBmV 34.48 dB 324375 2289694 6 Locked 256QAM 78 711.00 MHz -9.90 dBmV 34.48 dB 330614 2355607 7 Locked 256QAM 79 717.00 MHz -9.80 dBmV 35.08 dB 0 0 8 Locked 256QAM 80 723.00 MHz -9.70 dBmV 35.08 dB 0 0 9 Locked 256QAM 81 729.00 MHz -9.40 dBmV 35.60 dB 2 0 10 Locked 256QAM 82 735.00 MHz -9.60 dBmV 34.93 dB 0 0 11 Locked 256QAM 83 741.00 MHz -8.40 dBmV 35.60 dB 0 0 12 Locked 256QAM 84 747.00 MHz -8.70 dBmV 35.08 dB 0 0 13 Locked 256QAM 85 753.00 MHz -7.70 dBmV 35.60 dB 0 0 14 Locked 256QAM 86 759.00 MHz -8.40 dBmV 35.60 dB 0 0 15 Locked 256QAM 87 765.00 MHz -7.90 dBmV 35.78 dB 0 0 16 Locked 256QAM 88 771.00 MHz -7.80 dBmV 35.78 dB 0 0 17 Locked 256QAM 89 777.00 MHz -8.30 dBmV 35.78 dB 35514 164352 18 Locked 256QAM 90 783.00 MHz -8.80 dBmV 35.78 dB 15203 109180 19 Locked 256QAM 91 789.00 MHz -9.10 dBmV 35.60 dB 4337 9331 20 Locked 256QAM 92 795.00 MHz -8.20 dBmV 36.39 dB 0 0 21 Locked 256QAM 93 801.00 MHz -8.20 dBmV 36.39 dB 0 0 22 Locked 256QAM 94 807.00 MHz -8.00 dBmV 36.61 dB 0 0 23 Locked 256QAM 95 813.00 MHz -8.80 dBmV 35.60 dB 0 0 24 Locked 256QAM 96 819.00 MHz -8.20 dBmV 36.39 dB 7 0 25 Locked 256QAM 121 825.00 MHz -8.60 dBmV 35.80 dB 0 0 26 Locked 256QAM 122 831.00 MHz -9.20 dBmV 35.70 dB 0 0 27 Locked 256QAM 123 837.00 MHz -10.70 dBmV 35.10 dB 0 0 28 Locked 256QAM 124 843.00 MHz -10.50 dBmV 35.20 dB 123 713 29 Locked 256QAM 125 849.00 MHz -9.70 dBmV 35.70 dB 6 0 30 Locked 256QAM 126 855.00 MHz -9.20 dBmV 35.90 dB 0 0 31 Locked 256QAM 127 861.00 MHz -9.60 dBmV 35.50 dB 0 0 32 Locked 256QAM 128 867.00 MHz -11.30 dBmV 34.90 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 2560 kSym/s 21.00 MHz 37.50 dBmV 2 Locked ATDMA 3 5120 kSym/s 25.80 MHz 37.50 dBmV 3 Locked ATDMA 2 5120 kSym/s 32.20 MHz 39.00 dBmV 4 Locked ATDMA 1 5120 kSym/s 38.60 MHz 40.00 dBmV Current System Time:Fri Dec 22 16:06:23 2017 Event Log The table below contains the log of events that the SB6190 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description Fri Dec 22 14:16:45 2017 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:16:46 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:18:33 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:18:33 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:18:44 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:18:46 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:19:45 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:19:47 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:22:48 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:22:48 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:23:29 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:23:36 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:24:29 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 14:24:30 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:03:13 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:03:13 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:28:12 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:28:12 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:54:10 2017 5 Lost MDD Timeout;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; Fri Dec 22 15:54:22 2017 5 RCS Partial Service;CM-MAC=d4:0a:a9:55:ab:95;CMTS-MAC=00:14:f1:e4:c9:ba;CM-QOS=1.1;CM-VER=3.0; I have already purchased another modem to replace this one in case it is bad but before I do so, do the channels and line levels look correct or are they out of spec? This is becoming more and more of an issue and I am almost daily resetting the modem.3.2KViews0likes1CommentSomething is very wrong with my account
I can't get into my webmail. When I click on the email icon I get tohttps://myemail.cox.net/appsuite/, which then cycles between that andaffwebservices/public/saml2sso?SAMLRequest=... Also, I get a red error box when I try to go to my profile.1.3KViews0likes2CommentsPanoramic upgrade and telephone service
I have my internet, phone and tv bundled with COX. Recently I upgraded to a PANORAMIC internet box. First of all could not get the computer to take the provided User ID and Password that were printed on the bottom of the device. Then was informed by a live voice to disregard that instruction and use a long series of numbers and letters that are on the bottom of the panoramic device. Then I found that the adjustments had to be made at COX in order to allow the box to work. My disgust is...my telephone has not had a dial tone since the installation. I have called twice and used the chat and it is still not resolved. Was I correct in removing the CiSCO box and the NETGEAR box. It was my understanding that the panoramic would support the telephone service???? Also in the trouble shooting it said to install a battery in order fo it to work. I am so confused at this point..that I am close to cancelling COX altogether and going with a different service. What am I to do in order to get a dial tone??????? Do I need to pay to have a service tech come out and sell me more equipment??? Do I need to hook the CiSCO box back up???? I am perplexed.6.1KViews0likes6CommentsCan you send both internet and TV service through once COAX cable?
Hey there, I live in a townhouse/condo, and I only seem to have one functional Coax input in my house. Currently it's being used for internet, however I'd like to finally set up my Contour box (After 8 months of being without ...), and I'm unsure if both cable and internet will run off of one signal. I can't seem to find any answers anywhere. Any help?8.9KViews0likes2CommentsFrustrating internet
Started getting intermittent problems over a week ago. Broadband up and down. Download speeds of .2 with 30 upload, few minutes later download of up to 60 and upload .2, going back and forth. At night I lose broadband completely around 2am and it comes back up right around 6am. Tech support says its maintenance and planned until December 19th. December 20 still having same issues. Set up an in house tech call, guy comes out, looks at modem and says that's your problem. No tests of any kind. This is the 3rd modem I've had to buy in 9 months. 2 xNetgear CM1000's DOCSIS3.1 cox approved (first one lasted 6 months before constantly resetting itself) (2nd one less than a month), Moved to an Arris SB6190 DOCSIS3.0 cox approved as well. 2 months and its bad?!? 2 modems in a row questionable but 3 I draw the line. I have spent 500 in modems in 9 months. I have a nighthawk x6 3200 which has 0 issues. If the cox tech immediately knows the modem is bad w/o testing anything then why is it approved?! I cannot afford to keep replacing these. Am i forced to rent one on purpose ? Is your maintenance making my modems go bad? Can someone tell me what high powered modem to get that will last ? Please -Super angry customer who would drop Cox for century link except they *** worse1.2KViews0likes2Commentssound keeps popping out on CNN only
does not happen on other channels I watch. not 2, 46, 7, just seems worse on 14=CNN. brief sounddropouts - just a second. makes wathingtv impossible. My countorbox dos not do this. I swapped hdmi cables. I swapped miniboxes, I removed all settings on visio TV - no surround or sound leveling. just straight settings on tv. my roku, on hdmi2 input does not have any sound issues. So I swapped roku to hdmi1 and cox to hdmi2 - no change. CNN still bad. Used remote to toggle up and down a channel - no change, rebooted minibox, took batteries out of 2220 remote, reprogrammed that. no change. happens on other tv's. before responding - plz note - my house already rewired by cox tech earlier this year - all the way from streetin. All wired pulled new by cox techs from street to my modem. All splitters replaced. Even old phone box removed from the circuit. S/N ratio was raised by 6db at modem after a 28 hour hard neighborhood outage for our whole subdivision. So I know there were issues upstream from me at least before. 4 techs have been here in last 12 months or so. My neighbor had TV issues too with Cox - kept the internet with you - went DISH and his sound and blockyness on video went away. What do you recommend? Will try anything at this point. 19 year cox customer here. Ready to punch the wall in frustration. Thx3.8KViews0likes8Commentsphishing email forwarding
I find it odd that when I receive a suspect phishing email and attempt to forward it as an attachment to abuse@cox.net or phishingreport@cox.net; I get the following error: "An error occurred while sending mail. The mail server responded: 5.2.0 ozef1w00M4qm8we01zefaX This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://ww2.cox.com/coxagainstspam for more information.. Please check the message and try again." It seems strange to me you would deliver it to my email address, but not allow me to forward it to you or other entities, abuse or phishing address's so it can be properly handled. I also get this error message if I attempt to forward the suspect email to the Federal reporting agency (spam@uce.gov) or if I can determine the company that has been spoofed, ex. (spam@docusign.com, fraud@ups.com, etc.). If we are not allowed to forward suspect emails, what is the point of having spam/phishing support sites?1.1KViews0likes1Comment10th Day w/o Internet in New Orleans CBD
I am now on my 10th day without Internet in the New Orleans CBD. I am now without hope that my issue will get resolved before my week off from work and the holiday break. Shame on Cox for twice sending out subcontractors who show up late, don't know what they are doing and lie about resolving the issue. Shame on Cox for autoclosing multiple tickets without resolving the issue. Shame on Cox for field service technicians who don't resolve the issue within 96 hours. Shame on Cox customer service supervisors who initially promise to call you with updates every day and then never call you again. Shame on Cox for promising in public forums that they care about the issue, while ignoring it on the back end. Shame on Cox. Shame on Cox. Shame on Cox.1.8KViews0likes5CommentsCox SMTP relays not initiating TLS connections to remote MX
It appears that SMTP connections from at least some Cox SMTP relay servers and business servers and at least one third party SaaS do not use TLS to secure email transfer over the public internet. This is visibly marked for users on common email service providers such as Gmail and can typically be identified in email server logs on receiving SMTP servers. When an example non-Cox SMTP server does connect to a receiving server using TLS, the server notes it in the Received header; this is what we like to see in 2017: Received: from sv3-smtp2.lithium.com (sv3-smtp2.lithium.com. [208.74.204.9]) by mx.google.com with ESMTPS id q18si1877182pgd.635.2017.12.20.09.27.39 for <_redacted@gmail.com> (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Wed, 20 Dec 2017 09:27:39 -0800 (PST) When a Cox relay server connects and does not use TLS, this is indicated by absent crypto details: Received: from fed1rmfepo102.cox.net (fed1rmfepo102.cox.net. [68.230.241.144]) by mx.google.com with ESMTP id m3si5685540oia.134.2017.12.21.00.59.46 for <_redacted@gmail.com>; Thu, 21 Dec 2017 00:59:46 -0800 (PST) When the Telligent service used for Cox forums connects and does not use TLS, same thing: Received: from 767821-SSAJOB01.saas.telligent.com (767821-SSAJOB01.saas.telligent.com. [161.47.52.216]) by mx.google.com with ESMTP id n66si5063795ith.136.2017.12.21.01.14.18 for <_redacted@gmail.com>; Thu, 21 Dec 2017 01:14:19 -0800 (PST) Not using TLS can disclose sensitive information or allow communications to be altered in transit. Can Cox please enable their SMTP services to connect using TLS (STARTTLS)?2KViews0likes1CommentAudio Delay between Contour DVR Primary and Contour Remote Boxes When Tuned To Same Channel (TV Synchronization)
I have recently upgraded to Contour 2 DVR at my primary TV with two remote TVs having the smaller Contour remote boxes. All new equipment. The primary TV is in the living room and one remote TV is in the kitchen, so while you may not be able to view both screens at the same time, it is easy to hear the audio from both TVs. We are usually tuned to the same channel on both TVs, and the problem is that the audio and probably video are not in sync on the two TVs. The amount of delay varies. Sometimes they are in sync, sometimes slightly off producing an echo, and sometimes badly off producing insanity. I have had support tech come out. He changed around the splitting tree at the service entry, installed new amplifier, and installed a MoCA filter. This solved some problems and the audio appeared to be OK when he left. Since then, however, the lack of synchronization has recurred. I have even seen one case where the two sets were in perfect sync when turned on in the morning but drifted out of sync after operating awhile. There were no channel changes or off/on cycles in that particular case. The basic MoCA scheme looks great for multiple TVs in the home, but I can't believe unsynchronized operation should be expected. Have others experienced this problem? Should such operation be expected? What is the problem and can it be fixed?5.6KViews0likes7CommentsNot getting gigabit on gigablast
I just signed up for gigablast, and I have a suspicion that the signal to my modem (Motorola SB8200) is not great. I've done multiple speed tests that are inconsistent and usually around 500-600 Mbps (going from modem straight to laptop). I've tested both with the Cox speed test and dslreports. Additionally, I have T3 timeouts andDynamic Range Window violations in my modem logs. I've also seen random reboots in mymodem logs. Should I have a tech check out my signal?1.7KViews0likes1CommentContour 2 Remote - does not shut cable box off
Just installed a Contour 2 box, set up per design. The remote turns on: Cable Box - Samsung TV - Bose Speaker. Everything works fine. When I go to shut it down, the remote shuts off: Samsung TV and Bose - ONLY This leaves the cable box on. I have reset the remote, I have swapped remotes and been on Live Chat with nothing to show. Can someone help me?18KViews1like8CommentsWhy are ports blocked?
http://forums.cox.com/forum_home/internet_forum/f/5/t/7680.aspx This thread (OPEN PORT 80) says it's part of acceptable use policy....https://www.cox.com/aboutus/policies.html I guess this Clause.. 5. Servers. You may not operate, or allow others to operate, servers of any type or any other device, equipment, and/or software providing server-like functionality in connection with the Service, unless expressly authorized by Cox. What gives you the right to specify that? I mean... there's certainly nothing preventing you from stating such things, it's a First amendment right of course...7.6KViews0likes7CommentsIntermittent Lag in online game
This last 1-2 weeks, we have been experiencing intermittent lag while playing an online game (Final Fantasy 14). Based off interactions with people in game, it seems this is not a server issue within the game, but rather a local or regional issue with our internet. I have reset our router, checked settings etc. This has not been a problem until recently. Websites have also seemed to run slower, and our internet speed test (done on the Cox website) is lower than what our plan is. We have an Arris G6580 modem, i believe its about 2 years old. I also use a hard wired connection to my PC. The lag is worst in the evening hours, around 6pm - 11pm or so. Any known issues or problems? Any thoughts?9.4KViews0likes27CommentsUnknown MAC address on my Cox Modem's Wireless Network
I just noticed an unknown device (weird MAC Address of 00.00.ca.01.02.03) connecting to my Cox-issued internet modem's wireless network. I have every device of mine labeled on my network monitoring software, but this one appeared in the last week. I've turned off every device, but it still connects (so something is connecting with the password). Weird IP address as well, ending in .252. I went in today and got a replacement modem (same model, both are Arris). No weird devices....until about 2 AM, when the same weird MAC address suddenly appeared. New modem, new password, everything. Anyone have an idea what I'm looking at?1.5KViews0likes1CommentCox installation not performed correctly and needs to be rewired, Cox wants to charge me another installation fee.
Hi, I have just spoken with an agent and was informed that I would be charged another $75 full installation fee to have a technician come out and fix a poor installation job that should have been done correctly the first time that I paid for it. I will explain the situation here. The previous homeowner(s) had services installed through AT&T as well as cable which may or may not have been Cox, I'm not sure. When the technician came to do the installation for my internet service the job was done very poorly, reusing and re-purposing old, worn and low quality wiring for my new internet service. There is a ridiculous hodgepodge of wires running from an old box attached to the side of my house where it appears one of the old cables was connected to the node that provides my Cox service. This cable runs from that box, into another box, and then into a three-way splitter, and then to my modem. I have absolutely no need for this wiring nor do I need a splitter as I have only Cox internet service. This is causing uneccessary and very inconvenient interference with the quality of my connection including massive, constantly fluctuating latency spikes of 1200-2000+ms as well as packet loss and is causing my connection to fluctuate wildly from one moment to the next. What should have been done (and I should have watched him to make sure it was done correctly) is that ONE cable should have been run directly from my Cox node straight to my modem. Instead I have a nightmare of wires going all over the place, poorly ground, with old, worn, crimped coaxials and a splitter that exists there for who knows what reason. Why is there a splitter to begin with, there is a random cable split off from it running to absolutely nowhere as I have no other services and there should be only one coaxial. I need a technician to come out and redo this installation correctly using new equipment as it should have been done the first time, and I am not paying another $75 charge to have something fixed that was done incorrectly. All I ask is that my internet service be installed the right way, as it should be, with ONE (new) coaxial cable run directly from the node to my modem. This is not what I paid for the first time and I am absolutely not going to pay more moneyto have someone come out and do it correctly. I was told that I had the option of paying another $75 installation fee which I will not do, or sign up for a tech support service for $10/mo which I do not need. That is not acceptable. This is not my problem, this is Cox's problem, and Cox is the one that should be fixing it. I could not tell you why the technician chose to botch this job the way that he did but I am in no way to blame for it and I do not deserve to be charged money to fix it. The first technician that came to do the install looked at it for five minutes and then said he didn't have the proper equipment, leaving me to have to reschedule for another visit which was ridiculous to begin with, and the next technician apparently decided he would just throw something together and call it a day. Like I said, unacceptable. This installation needs to be redone from the ground up using the proper, quality equipment, and the necessary equipment should be brought along the first time. Thank you. - J.R.2.7KViews0likes1CommentUnable to Continue Streaming to Twitch.tv
To virtually any twitch server i am unable to reliably stream once again without my upload throttling hard. The first time this happen it was something done on Cox's side and was fixed after many many tickets. I would really appreciate it if u fix it again.1.2KViews0likes2CommentsTV sound issue
Channel 55(FOX) has no sound , the commercials do and other stations do but not this one?1.6KViews0likes3CommentsSuper slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.1.2KViews0likes1Commentguide not functioning properly
This morning when I woke up I noticed that the guide only gave information until 4pm today and wouldn't scroll any further. I figured the issue would resolve itself but when 4pm arrived all I could see was "no data" for every channel. After resetting the box twice, the guide finally came back but now it won't scroll past 4am. The guide is also not showing all of the data it usually does. For instance, when i press the "info" button on my remote I usually can see actor and release date information for movies/tv episodes but now that information is missing. Is there a problem with the guide data or is my box toast?956Views0likes1CommentI have no choice but leave COX
I just had a disturbing phone call with COX and since they don't have anyplace I can find to send my comments, I decided to use this forum. I am hoping that someone from Cox is monitoring and actually wants to fix this problem to retain a customer On Sept 22 2017 I negotiated a new rate for Internet & Cable (and phone which they force you to take thru their pricing) of $159.40. Their rep said I was "Good for another year". In Oct I had to call since the bill was strange, and again they confirmed my rate for the next year. Well, Decembers bill had a $20 a month increase! I called and they say oops....the previous reps forgot about "the step-up", and they will not make an adjustment. The fact that they will not honor my 3 month old negotiation is so wrong, that I will be looking for either a new provider or a way to do TV with online services. I am so tired of not only having to call about incorrect bills, but having to swap out their equipment. (3 DVR's in 4 yrs, and several dozen mini-boxes) . Cox, you need to step up and honor what your reps quote when they are trying to retain us.1.1KViews0likes1CommentDigital Phone Upgrade
Can Cox query if I received the upgrade to my digital telephone service? A few months ago, I called the number on the Action Required letter and the rep said a tech can "switch (or upgrade…I forgot the verb) my phone service from the NIU outside my home." My NIU is in another building and a tech would need to get the key from our Property Manager. I wouldn't need to be around for the "upgrading" because there would be nothing for me to do; however, I never got a confirmation of the upgrade. I did stop receiving the Action Required letters, so maybe that confirmed it. My DOCSIS 3.0 is the ARRIS/Motorola SB6182. I have another box…I think it's a voice port. When I initially bundled my services in 2005; the tech connected a heavy, rectangular, white box to my primary cable connection, telephone outlet and my new Scientific Atlanta DSAC210 Internet modem. Is that a voice port? If so, do I still need it after my digital phone upgrade?7KViews0likes6CommentsInternet Down for a Week in CBD
I am not normally one to vent online, but I have been having a nightmare of an experience with Cox that starting to make me question my sanity. BACKGROUND: I live in a large condo building (maybe about 150 or so units) in downtown New Orleans and have been a Cox customer since 2005. I don't ever remember having an outage issue, the few calls I have had over the years have been related to speed and resolved promptly. The condo has a bulk account for basic cable which shows on my account. That contract ends in 2018. I also have Ultimate Internet on my account. My floor's wiring is separated into two closets on opposite sides of the building. On December 11, the condo manager sent out an email saying there were basic cable issues with certain residents. I do not use my cable TV, so I thought nothing of it. My Internet was still working. On December 12, she sent another email saying that Cox was having "plant issues" and residents were still having issues. On the same day arrived home at 5pm. At 5:15 my Internet went out. I immediately called Cox and the earliest they could get a tech out was Thursday the 14th from 5-7pm. The tech showed up at 8pm and stayed till 10pm without resolving the issue. I called Cox for follow up the next day and they sent a tech out on Saturday the 16th from 5-7. The technician arrived at 7:15 and stayed till 9:30 and thought it was a plant issue. I lent him a known working backup modem which had the same issue as my main modem - no upstream signal (3rd light blinks before starting over) either in my condo unit or in the wiring closet. I followed up with phone call last night and they suggested it could be my modem because my cable TV was working. I went to Best Buy, bought a brand new 6190 and it did the same exact thing after provisioning. They also said there was an overnight planned maintenance till 6am. My regular modem was re-provisioned before I went to bed and I woke up to no Internet. Today marks a week without Internet. I am absolutely disgusted with Cox, but have no viable alternatives for service. I am certainly going to lobby the condo board to cancel the building’s bulk plan at the end of 2018 because it’s the only way to speak with my pocketbook and the “savings” are nominal at best since Cox is now enforcing data caps. At this point I am just spinning my wheels and am afraid I will have a long Christmas break from work with no Internet service. Does anyone have a clue how I can light a fire under Cox. I am amazed that I am in such a populated territory and have not gotten a speedy resolution. Crossposted: dslreports & reddit2.1KViews0likes4CommentsRequest $25 Deposit refund be credited to current bill cycle.
I returned the modem I was renting and was told the $25 deposit would be returned as a credit for next months bill. If possible, I'd like for the credit to be applied to this months bill cycle, which is due December 23. This isn't a priority or necessity, hence asking the form and not live chat. I'll probably call if I don't get help here by the 22.1.2KViews0likes1Comment