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Error Code "Ed27"
Hello! Has anyone had problems with their Cox Cable Contour box showing an error code of "Ed27"? I tried a manual reboot and then contacted Cox Tech Support. They tried to reboot the system and bypass the error code but had no luck. The other Cox boxes in the house work fine, but this one tries to reboot and then stops and stays on this error code of "Ed27" and the box doesn't work (no TV/channels/DVR, etc.). It seemed like the tech support wasn't sure what to do either, so now I have a technician coming out to look at it and I'm not thrilled. I've had mostly bad experiences when a "tech" comes out because they don't seem properly trained and end up causing more problems with the system than actually fixing the one problem they are there to fix. Or they try to blame it on outside sources and want to charge $75 to "research" the wiring, etc. We just had Cox come a few months ago when we had issues with connectivity problems and thankfully that technician knew what he was doing and ran new wiring and everything has been working fine. Everything else is still working fine (phone, internet, other TVs/cable boxes, etc.) except this one that is showing the error code of "Ed27". I searched the internet for this error code and couldn't find anything mentioned about it! And on the Cox site it just said "There isn't much information about the meaning of Cox code ED27". Not helpful at all! I'm surprised I couldn't find anything online about this error code. Any help from someone who has had the same problem is greatly appreciated. Thank you!0Views0likes0Comments- nareshgolla5 hours agoVisitor8Views0likes0Comments
Bally Sports Channel
I can watch the Bally Sports Channel on my TV’s, and Android phone but on my iPad that channel keeps asking me to watch on my home WiFi and I’m already on my home WiFi. There are a few channels that do this on my iPad but no other device. I’ve tried deleting the Cox Contour App then reinstalling it and the problem is still there. My iPad has been updated to the current version.hewitt10 hours agoNew Contributor2Views0likes0CommentsHow to: Access Samsung Smart TV Settings With Cox Remote
If you have a Samsung Smart TV, you can access Samsung TV settings with your Contour/Cox TV remote. Using the Cox remote, press the TV device button, then the CC button. An "Accessibility Shortcuts" menu will be displayed. Press right arrow and select "Close" to return to normal television or press Exit to display the Samsung home screen. Press left arrow to display "Media", then down arrow twice to "Settings". Press right arrow repeatedly to your desired option. From a "Settings" option, press Exit to return to normal television. Cox remote buttons are in bold text, "Samsung settings and menus" are in italics and quotes. Note: The organization of Samsung settings may vary for different models. If an individual with a different brand smart TV can use TV and CC to access TV settings, please let us know.CurtB4 days agoValued Contributor III64Views0likes0CommentsLegitimate number! 213-320-2150
People running the forum failed Kritzi1, by not advising her that the number that was calling her for verification was a good number! The phone number posted by Kritzi1 is a GOOD phone number. 213-320-2150. Answer it! Look it up on Robokillers web site.Darkatt4 days agoHonored Contributor41Views0likes0CommentsCox Connect doesn't Support Panoramic WiFi app
I would rather send this to Cox directly but that doesn't seem to be an option. I don't really want to deal with Oliver, either. I keep the Cox Panoramic WiFi app around so I can check if Cox is still screwing the poor people who use Cox Connect. I used to love using that app. When I moved to Cox Connect I was required to exchange my Technicolor modem with Cox. Interestingly, the Arris gateway Cox sent will work just fine with Panoramic WiFi by Cox’s own website admission. I like the gateway and it’s not the problem. So, it begs the question why Cox Connect users are banned from using the PW app? Is it somehow expensive, or did Cox decide that those of us in the lower class just don’t deserve the fancy stuff? I’m not the only one who is ticked off at Cox for this situation. Many discussions online. I can’t tell you how many hours I spent trying to correct this ridiculous situation. Not to mention the many customer service peeps and technicians I tied up because, like me, just about none of them even knew about this lousy decision by Cox. Several techs seemed surprised that Cox might make such a policy. When the techs thought they had it fixed, of course, it never worked because they didn’t know. At a support person’s suggestion I filed a Ticket (if that is what Cox calls it). The next day I received a call from someone who is apparently a Big Wig at the Cox Atlanta High Command. She didn’t let me talk much as she tersly informed me that there was one customer rep who I spoke to who was quite right - Cox Connect customers don’t qualify for using the PW app. When pressed for a reasonable reason why this is so, she refused to say. She seemed to be highly annoyed that she had to deal with this situation even though I was, as always, striving to be polite — something she seemed to struggle with on her end. I then decided to just let it go. I wasn’t sure that Atlanta wouldn’t sabotage my WiFi (not really, but kinda really) if I was too big of an ass pain. BIG TIP for management: You really should alert employees at all levels when instituting such policies. Doing so tends to save time, money and customer/employee/Big Wig frustration. When I complained on the Cox support group several others responded saying they are in the same boat as me. The moderator was very nice and said she would alert the higher ups. Well, plenty of time has passed that Cox could have made changes. I guess the higher up Wigs at Cox don't know, or they just don’t give a **bleep**. I will try the PW app again in 6 months to see if there is any change.mattamx7 days agoNew Contributor II51Views0likes0CommentsPanoramic WiFi Pods 2.0 Ethernet ports
Basically have the same question as this post from 4 years ago and wanting to see if there are any updates. Panoramic Wifi Pods 2.0 | Cox Community I have the 1Gig plan with a Panoramic Gateway PW8 WiFi 6E in master closet and 1 Cat6 outlet in living room. I’m renting the gateway “for free” for 2 years due to promotion so would prefer not buying a new router/modem if possible. I am wanting to hardwire TV in living room using the cat6 outlet while boosting the overall Wifi strength in house. Secondary bedroom on opposite side of house will have gaming and streaming devices and has a coax outlet, so I wondered what is best way to have at least 500mbs speed in that room. I went down the MoCA and mesh rabbit hole, but getting negative answers with using the panoramic gateway and pods. Some forums stated the Ethernet backhaul doesn’t work in pods. Would TPLink Deco Axe5400 work? Could I use that with the Panoramic gateway? Or would using something like ScreenBeam bonded MoCA 2.5 Network Adapter be better in that bedroom with the coax cable?Coopers8 days agoNew Contributor29Views0likes0CommentsCox need a place to report subscriber fraud.
I received a fraudulent Cox over do bill in my snail mail for $120. I knew my bill pay was on auto pay and the card was good. I doubled checked on the cox website anyway and all was good. This just proves that you need to check on the Cox website or call Cox with anything dealing with billing that comes in your snail mail, email, text or from a call that you may get. Don't fall for there tricks to get you to call the phone number or send a check or card number in a mailing, email or text. To call a number that they give you. Thats how they get you. Do not trust anything dealing with billing or paying for anything that comes in your snail mail, email, text for from a caller. Do not respond in anyway to them and then check with the company or bank directly that it is referring to only like I did with Cox above to verify that it was a scam. Were I live I have had great internet reliability and any outage planned or not I have gotten emails and updates on status of when it would be restored.pjs34410 days agoNew Contributor30Views0likes0CommentsScammers and shady business practices
I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. you think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. they will promise you one thing and the next thing you know your bill continues to increase.Misskyrstin22 days agoNew Contributor55Views0likes0Comments