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Missing email after yahoo transition
I moved my primary account to yahoo when I got the time to move email. I had no issues. A few days later I got the time to move email then I moved my secondary cox account to yahoo email and now the last two days emails are there and then goes to January 2021. Everything in between is missing. Anyone else have this issue? If so, what was the fix? Thanks in advance Don.12Views0likes0CommentsMy Cox-->Yahoo-->Outlook journey
I see lots of posted problems with this email transition problem and I wrestled with it for a couple days. I had no problem setting moving Cox-->Yahoo and getting email on the Yahoo website but I wanted to use my desktop Outlook program as I always have. Trying to just change the incoming and outgoing servers in Outlook wasn't working - just gave an unhelpful failure response. Maybe this could work easily if you use the "trick" I mention below. This morning I called Cox support, was on hold for ~15min before reaching a quite helpful woman who almost succeeded. Key things from her: in Outlook: File-->account settings-->account settings-->remove existing account (this will "re-populate" from your working Yahoo account when your done), account settings-->new enter your email address (the one you just deleted) and a password. She said to use the Yahoo email PW which doesn't seem to make sense since you haven't pointed to the Yahoo server yet. But after the next error message you get to enter the server information (as widely disseminated this is imap.mail.yahoo.com and smtp.mail.yahoo.com). We tried this many times (including reboots) but it never worked. Always got the error message. She kicked me "up" to a guy who knew less but told me to go to Yahoo support and gave me a phone #. Yahoo answered immediately, went into remote control of my computer and did the same steps but with one difference: they used a password generated for my Outlook by Yahoo. (This is commonly discussed in support forums and I'd already made one but hadn't used it here.) Anyway he deleted mine, made a new one, and used that PW when connecting to imap.mail.yahoo.com and smtp.mail.yahoo.com. That worked, that was the difference. If my first Cox support person had realized this we'd have saved a couple hours.47Views1like2CommentsCustome Service
I wanted to reiterate that I had an awful experience through the moving process with cox. Until I talked to Edward tonight after talking to a not so kind representative, I was ready to switch to AT&T internet by tomorrow morning.. Edward not only listened and had that customer care that’s needed with issues (I was in customer service for years) but he also transferred me to Bob to get a solution. Prior to that, the first rep told me I could wait until Monday for my internet to be connected (which I thought was handled TWICE before) or I could go to a store and try tomorrow but most likely would have to wait until Monday… I moved into my first house and have a house warming and Thunder basketball watch party tomorrow - I called about my move on 4/8/24 to disconnect at previous residence and transfer to current residence on 4/25. I saw on my app on 5/14/24 that my previous address was still my service address so I reached out again. After 10pm tonight my internet shut off.. I called and, again, the first customer service rep was rude and dismissive and his best suggestion when I asked to talk to someone else in customer service, not even a manager- just someone else, he said well you can just call back. So I hung up and called back - he was just beyond rude and it came off like he was making fun of and/or mocking me with my issue which I didn’t appreciate. I just wanted a SOLUTION before people came over from out of town and out of state early tomorrow afternoon. If it wasn’t for Edward and Bob, I would have transferred to AT&T internet service by tomorrow morning. I was looking it up while trying to talk to the first representative. Edward and Bob are the people who keep your customers, can’t brag enough on them for their exceptional customer service, understanding and kindness (also patience explaining my dilemma and previous call). I asked them if I could do any survey / appreciative survey and they were just happy to help. They’re great assets to your team and deserve a THANK YOU SO MUCH shout out Thank you, Cortni Sanders13Views0likes1CommentDon't expect to actually speak to a manager if you request it or record information properly.
After several times of telling them I could not make payments with my card because my card was hacked and somebody attempted to Bill me in North Carolina they still attempted to bill the card then said that due to failed payments I was unable to schedule payments then I then asked them if they would take a partial payment today to extend it for a week in a refused ask to speak with the manager and they refused. As a business owner that has to wait on his checks to come in the mail after completing a job you would think there would be an understanding that due to mail delivery delays you can't guarantee dates it will arrive but still trying I offered to pay over half of past due balance immediately if they could just postpone a week for my checks to have time to arrive and they refused respectfully as a business owner not being willing to work with your customers or even allow them to speak with a manager when requested is just bad business.40Views0likes1CommentIphone vs Mac Mail app
I did the yahoo transition for my mom's account and it was very simple on the iPhone. But why is it that we have to do a 25 step transition put together by some very thoughtful and helpful members here? Is it because cox or yahoo didn't dedicate enough resources to Mac Mail? I'm just trying to understand this part of it. It used to be that you'd just add the email, password, imap address etc, and all would be well.14Views0likes0CommentsYahoo Email Transition - Links & Resources
Hi All, We've pulled together a list of the most helpful threads you've posted related to the Cox.net email move to Yahoo. Thanks to our community members for sharing your tips and tricks! Also, just a quick note, not all customers and email accounts are being transitioned at the same time. You will receive emails from Cox in advance to let you know about your email moving to Yahoo. When your email is ready to make the move, you will receive an email from Yahoo with instructions on how to do so. If you have multiple email addresses, each of them will receive their own individual instructions when they are ready to move. On to the Topics! MacMail - Yahoo Email Setup as documented by tkaz smtp.cox.net outgoing server not working | Cox Community MacOS Mail App Setup as documented by @Lyndonb95 Using Yahoo Email in Mac OS Mail App Outlook 365 Setup for Mac Users as documented by tkaz For MAC users with Outlook 365 that want to transition from COX to Yahoo email Yahoo Email Transition - iPhone Setup as documented by MangoMan Yahoo Email Transition - iPhone Setup | Cox Community Check Here if You're Missing Folders in Outlook, discussion by SteveK08 Email Transition - Lost Outlook Subfolders | Cox Community Thunderbird Settings as documented by Waleee Successful Email transition to Yahoo: using Thunderbird on Windows | Cox Community In addition to the threads above, be sure to check out https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html Thanks!224Views0likes7Comments5 day outage
My Internet has been down for five days now in Phoenix although my direct neighbor has Cox and hers is still up. They don’t have any timelines to fix it, but I work from home and my job depends on me having an Internet connection. I’m at the point now. I’m about to switch to Verizon because I just need any sort of Internet And five days is pretty excessive considering they usually get it back up within a couple of hours. I’m not sure what to do because I’ve enjoyed having Cox for 10+ years and really don’t want to switch, but I need Internet and I don’t seem to have any or timelines on when it will be up. Anyone have any suggestions? Customer support just says they don’t have any control over and they hope its up soon.29Views0likes4CommentsCocks can’t keep up with 4k videos on YouTube with 1GB download speed
I’m paying 130$ for YouTube to buffer and lag on 4k videos when no one else is using the internet at home. Worst internet service I have ever had. DONT GET COCKS… oops I mean Cox because they suck it. Losing packets left and right.61Views0likes3Comments