Recent Discussions
Filed an FCC Complaint
Internet service not only does not adhere to advertised speeds, but also neighborhood/community has been without service for more than 24 hours three times in the past two weeks. The most recent outage has already surpassed three days. No notice was given when crews began work on-site when services were disconnected and now more than 50 businesses and homes are without service. Cox stopped providing estimate reconnection times more than 24 hours ago. I sincerely doubt that anything will result from the complaint, but this fiasco is one more reason to avoid Cox like the plague. In four years of being a Verizon customer in the same exact area, I never suffered a single outage that was not due to adverse weather or a power outage in the area.48Views0likes3CommentsOngoing connection issues
Is anybody else in Tulsa having intermittent connection issues? For at least the last few months I have had internet drop for a minute or two and then work fine for awhile. Sometimes it affects TV as well. It seems to happen at the top of every hour and at other times. Since you can't call in a ticket or enter one online, your option is to use the worthless chat feature. Having a college student in the house as well as working from home has become a big issue. It may be time to get 5G internet and getting Dish for TV. I am paying $360.00 per month for an unreliable service. They always want to come into your home to test the signal strength and I tell them to test to the dmarc on the house first. In the last two years I have had my cable disconnected at the pedestal to open a port to connect a new customer. This happened late on a Friday and even though it was a Cox screw up I had to wait until Monday to get it resolved. Then the same thing happened again a week later.12Views0likes1CommentCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?6.3KViews2likes66CommentsSetting Up Cox/Yahoo Email on an iPhone
I tried several ways to get my new Cox/Yahoo aocount on my iPhone. Turns out it was very easy, but I haven't seen this solution anywhere. Delete the old Cox account under Settings -> Mail Add a new account Select Yahoo! It will ask you to sign in - use your old Cox email address as your username: jdoe@cox.net and then click next. It will then ask for your password - use the new password you created when you transitioned to Yahoo and then click next On the next screen, make sure "email" is on and then click "save" That should do it!4Views0likes0CommentsEmail Transition - Lost Outlook Subfolders
Hey all, I transitioned to Yahoo today and established credentials and everything without a hitch. (I didn't use the password generation, FYI) The problem is I cannot see my many inbox subfolders in Outlook anymore. If I log in to Yahoo webmail they're there, but they're flat-out missing in Outlook. Does anyone know of the fix for this? TIA, SteveSolved237Views0likes10CommentsSuccessful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.1.8KViews1like24CommentsCox Hot Spot running off my modem
Cox is using my Cox rented modem/router as a hot spot for anyone who parks by my house. I went to Privacy Preferences and Disabled Hotspot but it still shows up. It is an unprotected network using my subscription, my electricity to run their "free" spots. I now have a homeless man living his car in front of my house - I think because of this wifi (he is on the phone all the time). He comes in his car at 8pm and leaves at 9am. I called Cox and they said all their boxes have this. They told me to just turn it off when he is around. So I pay and get no service from 8pm onwards. The only solution is to buy your own router which i will do. Or better yet, switch to another service which i guess in my area will be Frontier. This in my opinion, is unsafe for the public and is basically making me pay for services to other people - theft. Cox is the worst I am writing this here to warn other people. Also Cox told me that is the only way to lodge a complaint.87Views0likes5CommentsCox Email to Yahoo Android app
I was able to transition to Yahoo using my Windows computer's browser. I then wanted to add my cox.net email account to the Yahoo email app on my Pixel 8 Pro phone and was not successful. When adding an new email account to it I get options of Google, Outlook, AOl, Yahoo, Office 365 and Others. I tried Others and it would not work. I just tried Outlook and was told I have tried too many times with an incorrect account or password. I don't believe that to be the case. Can I use the Yahoo app on my phone? Is there another app I should use?9Views0likes0Commentserror message "there was a problem connecting to pop.mail.yahoo.com".
I'm trying to add my new Yahoo email account to my Gmail email account and I keep getting this error: "there was a problem connecting to pop.mail.yahoo.com". I've checked my cox email address and my Yahoo password and scanned a number of online documents but I cannot find a solution. Any help would be appreciated108Views0likes7Comments