Recent Discussions
Picture time out
I would’ve replied to the correct thread (https://forums.cox.com/discussions/tv/picture-time-out/37058), but apparently they don’t want anymore discussion about this. So, I’m starting a new thread. I understand SDV, I understand saving the planet by conserving energy and I also understand lower overhead in the name of bigger profit. The last piece is the true root of the problem. It shouldn’t matter why I want a single channel on for more than 6 hours. I pay my bill every month, which SHOULD give me a full month on a single channel if that’s what I desire.10Views0likes0CommentsTuning Adapters – Cox San Diego
A+ …Thank you, Cox! The new TAs are up and running and all seems fine. My good luck to get a Tech who knew exactly what he was doing and we installed both TAs in about 20 minutes. “Leave the USB cable off for 24 hours, then reboot. Call me if there’s a problem” 24 hours later I hooked up the USB and the Tivo complained about the tuning adapter; rebooted the TA (about 1 min) and then all was fine, the sub-channels of HBO and ShowTime now work and everything is fine. The path to obtain the TAs had a few ups and downs. The CHAT agent wanted to upgrade my internet speed or else the TAs wouldn’t work; when asked for just the TAs please, said to go to the Cox store. The Cox store rep said the store didn’t have nor expect to have the TAs, but gave me a good number to call at tech support to order the TAs. Received an appointment for just a few days later. Thank you!8Views0likes0CommentsNo internet for 8 days now.
We have not had internet for 8 days. I have called and can only get the answer of they are aware there is an issue. No one will come out. Thinking of canceling service and trying to start new service just to get someone to come out to my home. Thoughts?47Views0likes0CommentsPanoramic port forwarding
Replies are turned off for the original thread at manual port forwarding in Panoramic gateway | Cox Community but for the record, contrary to my post 12 months ago, this was not resolved. It turned out what I thought was the fix (turning off then turning back on the remote connection function on my Tablo account) was only temporary. I'm still not able to reliably port forward for my Tablo receiver and am just going to take this gateway back to Cox (even though it's currently free on my account) and reconnect my old Netgear modem which port forwarded fine. Thanks again.16Views0likes0CommentsInternet speed issues
Hello, I am not sure where to go with this question as I have exhausted many of the options. so putting this here for someone to potentially help pinpoint where the problem is. i have (had) the PW7 gateway setup with a deco mesh network for our home. The plan was 1G mbps. We noticed that internet speed on TV streaming and laptop(s) is very weak. However, the speed on the iphone (as measured by the ookla app) was really good. Same when u measure with the Cox app. called cox and they recommended to move to the pW8 model and the 2G plan. I did. i was suspicious that it was going to resolve the issue because the iPhones were always registering very good speed. if the router or the plan where the issues that would not cause the iPhone to be good and the computers and the TV to be bad. Because we were reading 800mbps on iphone vs 50mbps, i don’t think it is due to the wifi6 vs wifi5. I thought that it might be the computer and the Wi-Fi adapter so I tested multiple computers as well as a wired connection and in both tests the speed was not improved. I am baffled by how the iPhone can read a faster speed than the other other equipment in the house and I’m wondering where there is a the solution available to us. Has anybody experienced this issue before any help is appreciated30Views0likes0CommentsTransition to Yahoo soon?
I am curious about how much longer the transition to Yahoo email will be. I haven’t received notification about my email going to Yahoo yet. Should I expect it to be soon? I have been checking my email at Cox Webmail and I haven’t received the email about the transition.49Views0likes0Comments