Recent Discussions
Why does my CONTOUR UPDATE daily?
This is frustrating. I see no reason why the contour box should update every single day, each time it updates it freezes my contour box/TV. I have to reset everything. Is there something wrong with the box or is this normal? I should think an update once a week would be plenty.4Views0likes1CommentCNN error message
I like to watch CNN online and had been doing so for a long time with no issues. Suddenly, starting a few weeks ago, the following issue has been occurring: as the video is playing, a message will be displayed on the screen that says "The sub-error code and message will contain additional information about the underlying cause for this error. The result of one or more tracking beacons was unsuccessful". The video and audio continue to play, but controls are disabled, specifically, the mute / volume control, pause, rewind and fast forward. Is there a solution to this problem?33Views1like6CommentsUsing Yahoo email in Mac OS mail app
I have created my Yahoo account in my Mac OS mail, but I can't seem to bring it online-attempts to change it from offline to online are futile. Anyone with a Mac able to help? I tried Yahoo chat, the AI bot is useless and if I want help from Yahoo I have to pay. I can't stand Yahoo in the browser. I can't see the text very well b/c my eyes are old now. The ads are annoying and I will drop Cox before I pay for Yahoo premium. We were looking for a reason to switch to the new Verizon 5g box. Might be now. Thank you in advance.Solved2.2KViews3likes54CommentsCanceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?36Views0likes4CommentsCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?2.2KViews2likes17Comments85224 regular service outage
For over a week now I’ve been having regular service interruptions. Some for short stretches some long stretches. Each time your app says there is an outage in my area. I work from home and dependable internet is key to me keeping my job. Please find a permanent fix. Also, will my bill be prorated for all this down time? I’ve had to find other places to work from. Fix this please.19Views0likes1CommentNo Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored. My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does? This truly doesn't seem like a good way to run a circus! Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?38Views0likes2CommentsCOX to Yahoo, Forward email
I was under the impression the move to Yahoo would work with the same features or more as it did with COX. Why wasn't my COX account configured as it was when it was with COX? I had my email configured to be forward to another account. I can't find in the settings how to do that. From reading I believe mail forward is only in their Premium Mail which is paid for. As a COX customer will COX be correcting this as part of the transfer so COX customers will receive the same level of service they had with no additional cost? I have been missing several emails since the recent move until I noticed the FORWARD was not happening. Please advise, Ken138Views0likes5Comments