Recent Discussions
Not getting the speed I pay for!
I've had COX for about half a year and right off the bat I gotta say it was way too overpriced. But the price is not even the real issue. I pay for 1GB for download speed and 100mbps for upload, but when I run a speed test, I seem to only get about 1mbps for download speed. It's beyond ridiculous. Troubleshooting or resetting solves the issue for about 2 minutes, but then I'm right back to the problem. Every time I call for help, they can never seem to tell me what the problem is, even after sending a tech. As a casual gamer, I work all week and look forward to relaxing on the weekend and enjoying some games and entertainment online but this issue seems to peak when I want to enjoy some quality time at home. It sucks to know that when my monthly bill comes around, I'm being robbed every month from this company for not fulfilling the service I pay for. Is anyone else experiencing these issues?13Views0likes0CommentsCox Courtesy Credit for going over Data Allotment
On data meter page it says: ($) Courtesy credit: You have 1 courtesy credit to exceed monthly data usage without charges. Tooltip: Cox will waive overage charges for the first month you go over your data plan What does it entail? Does it only pay the first first $10 only? Or does it cover all of the overages for that cycle? So if I go over by 150GB, do I pay $0 or do I pay $20 ($10 free for the first overage, then pay rest)9Views0likes0Comments- 6Views0likes0Comments
Iphone vs Mac Mail app
I did the yahoo transition for my mom's account and it was very simple on the iPhone. But why is it that we have to do a 25 step transition put together by some very thoughtful and helpful members here? Is it because cox or yahoo didn't dedicate enough resources to Mac Mail? I'm just trying to understand this part of it. It used to be that you'd just add the email, password, imap address etc, and all would be well.15Views0likes0CommentsInternet speed issues
Hello, I am not sure where to go with this question as I have exhausted many of the options. so putting this here for someone to potentially help pinpoint where the problem is. i have (had) the PW7 gateway setup with a deco mesh network for our home. The plan was 1G mbps. We noticed that internet speed on TV streaming and laptop(s) is very weak. However, the speed on the iphone (as measured by the ookla app) was really good. Same when u measure with the Cox app. called cox and they recommended to move to the pW8 model and the 2G plan. I did. i was suspicious that it was going to resolve the issue because the iPhones were always registering very good speed. if the router or the plan where the issues that would not cause the iPhone to be good and the computers and the TV to be bad. Because we were reading 800mbps on iphone vs 50mbps, i don’t think it is due to the wifi6 vs wifi5. I thought that it might be the computer and the Wi-Fi adapter so I tested multiple computers as well as a wired connection and in both tests the speed was not improved. I am baffled by how the iPhone can read a faster speed than the other other equipment in the house and I’m wondering where there is a the solution available to us. Has anybody experienced this issue before any help is appreciated25Views0likes0CommentsTransition to Yahoo soon?
I am curious about how much longer the transition to Yahoo email will be. I haven’t received notification about my email going to Yahoo yet. Should I expect it to be soon? I have been checking my email at Cox Webmail and I haven’t received the email about the transition.49Views0likes0Comments