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Service down
Second day in a row service is down around 2 in the afternoon. I truly cannot count how many times this has happened. The only thing I do know is that the bill arrives consistently and that’s the only “consistent” in your service. I pay an extraordinarily high amount in return for which I lose work time, never get a straight answer or a real cause for why this happens so often, and while the technicians they send out are nice, they have never fixed the issue. I don’t doubt the reason is that it’s the service itself that needs to be made more robust and no technician could do anything about that. $129 a month just for internet. Inexcusable.6Views0likes0CommentsFrequent, sometimes brief, service down
By texts I have received from Cox, out internet has been down seven times since April 21st, including yesterday and today. (And those texts don't cover all the interruptions. For example, our service was down for a time this morning (I got a text) and then again for a time in the afternoon (without a text).) No explanation or apology. (I'm in AZ, so this hasn't been storm related--in fact, the weather has been fine at the times of each of the interruptions.) Without an explanation, this seems pretty darn poor....8Views0likes0CommentsCoax Service Upload Speeds
I'm quite sure this has been brought up a million times. Perhaps if it keeps coming up though, someone high up at Cox with some pull may take notice... What is the deal with the overly disproportionate cable internet bandwidth packages? Having to pay for the 1Gbps DL plan just to get (up to) 35Mbps is quite ridiculous. There is more of a use case these days for 50Mbps+ upload than there is for a gigabit download. With the ever-increasing utilization of cloud storage, remote work, and self hosted services, Cox would benefit from taking a step back and reevaluating their plan options. Don't try telling me that it is an infrastructure limitation. I understand the capability differences between fiber optic and coax. It would be unfair to compare fiber ISPs to Cox Cable like others have done previously on this forum. That said, modern DOCSIS 3.1 modems (as required by Cox) absolutely have the channel technology to offer higher upstream bandwidth. If I can wirelessly obtain 60Mbps+ upload speeds from a 5G modem inside my brick home using a $10/month plan from a major carrier, then Cox has zero excuses to provide faster upload when they have the upper hand from using a physical medium. I would pay more per month for a 100/100 plan than I currently do for a 1000/35 plan, and I know I'm not alone. All Cox has to do is offer it, why can't they?5Views0likes0CommentsWhy is there NOT a CLOCK on the new Contour boxes…?
Hello, my contour box (with a clock) stopped working 2 days ago. Unfortunately, in 15 years of Cox service - this is probably the 5th box I have had. Anyway, when I went to the local Cox store I was told the boxes with clocks are being “phased out”. I then asked the young man if he had any there with a clock - although, he was very nice - he replied: “I would have to look through possibly 11 boxes to find one.” I wanted to say: “how about I give you $2500 a year to find one?” It is disconcerting to pay so much for a service and have so few choices, not to mention the frustration of paying so much for something that isn’t working - right…..?8Views0likes0CommentsDo Better
I understand we are in a disaster situation but I think all anyone is asking for is some freaking type of communication from Cox. I signed up for text alerts, HAVE NOT RECEIVED 1 UPDATE FOR FREAKING DAYS........ No social media updates I can find anywhere. It's to the point I'm starting to wonder if Cox Cable even wants the customers. Been a customer for 25 years, can't even FIND an update from Cox. What a complete failure on customer service. Look at what Carrol and Swepco have done in regards to communication AND progress. Only update I have seen thru all of my Cox apps is the stupid you may been experiencing issues.... Do better, it can't be that hard to update your customer base.32Views0likes1CommentCox Outages
To preface this, I work from home. It’s extremely frustrating when you pay for a reliable internet service and you lose a week of work due to the outages this week. I may not see what is going on behind the scenes, but publishing an explanation and discounting the affected customer’s bill for services lost would be nice. I pay over $100 a month and I can’t even rely on my internet.72Views0likes2Comments- 14Views0likes0Comments
SPAM OR REAL?
I recevied an email addressed to myaccount@coxcommunications.com asking me to visit a link to change to yahoo, not sure if it is a real email from cox, asking to visit www.cox.com/emailmove. Is it from cox or not. Sender is rev_butler0226@cox.net Has anybody else received an email like it? With the change to Yahoo, I'm not sure if this is a valid email.72Views0likes7Comments