Recent Discussions
Access not supported in panoramic wifi app
Good evening, I hope that someone can help. We had fiber installed about 3 weeks to a month ago. With that they also installed a new modem(not needed, but ok) it's a CGM4140COM. Prior to this we were able to access our wifi settings and alerts on the panoramic wifi app. Since this was installed all we get is an "Access not supported " message when we try to get in. So we are currently stuck with the default wifi name and password, and can't make any changes. We have tried chat support numerous times and they cannot get in to change our wifi either, and none of their troubleshooting has been productive. We are planning to call also and see if a live tech can be of any assistance. But wanted to check if anyone has anything else to try, or another clue. Thank you!3Views0likes0CommentsHardware upgrade REALLY needed?
Good evening everyone. I currently have a Netgear C1000v2 on a 1GB plan. My current WiFi speeds are 465.2/115.5 according to Cox's Speed Test website. This is on both WiFi *and* Wired Connection directly in to the modem for testing. I was having some speed issues the last few months and finally "chatted" with the sales guy at Tech Support. He started telling me that my modem is old and the only way for me to get their truly advertised speeds is to upgrade to the Panoramic WiFi, which we all know is incorrect. The Tech Support Sales Guy also told me that they can't understand why I am not even getting 500MB on my 1GB plan, as it is 100% definitely a problem with my equipment. Even though they can't send any warm or cold hits to my modem from the Head-End, or communicate with it, but upgrading to the 2GB plan will solve all my problems. So here's my question. Before the tech got here, I went and purchased an Arris S33 just in case. However, after him finding a bad ground block in the OPB, he said everything looked good and reverted back to my Netgear and stated it is running fine. My question is this. I noticed some differences in the configuration screens of both modems, so I was curious if anyone knew what benefit I would get by actually keeping the S33 and staying on the 1GB plan (for now), and if I do decide to upgrade, what benefit one would give me over the other. Config screen(s) from the Netgear C1000v2: Upstream Channels: Now, config of the Arris S33: And the Upstream Channels: I notice the S33 has more Downstream and Upstream channels, but don't know if that really means anything to the standard, regular daily usage. The tech also had the problem today of not being able to do anything from the Head-End with the modem before he replaced the problem. Once he did that, he was then able to send warm and cold hits to the modem no problem according to him. My girlfriend and I both work from home and are in IT. She is on Zoom / Teams calls quite a bit, and I am on Teams calls a bit and VPN (sometimes numerous VPN's) 100% of my day. Thanks everyone!8Views0likes0CommentsNot getting the speed I pay for!
I've had COX for about half a year and right off the bat I gotta say it was way too overpriced. But the price is not even the real issue. I pay for 1GB for download speed and 100mbps for upload, but when I run a speed test, I seem to only get about 1mbps for download speed. It's beyond ridiculous. Troubleshooting or resetting solves the issue for about 2 minutes, but then I'm right back to the problem. Every time I call for help, they can never seem to tell me what the problem is, even after sending a tech. As a casual gamer, I work all week and look forward to relaxing on the weekend and enjoying some games and entertainment online but this issue seems to peak when I want to enjoy some quality time at home. It sucks to know that when my monthly bill comes around, I'm being robbed every month from this company for not fulfilling the service I pay for. Is anyone else experiencing these issues?28Views0likes0CommentsCox Courtesy Credit for going over Data Allotment
On data meter page it says: ($) Courtesy credit: You have 1 courtesy credit to exceed monthly data usage without charges. Tooltip: Cox will waive overage charges for the first month you go over your data plan What does it entail? Does it only pay the first first $10 only? Or does it cover all of the overages for that cycle? So if I go over by 150GB, do I pay $0 or do I pay $20 ($10 free for the first overage, then pay rest)11Views0likes0Comments- 7Views0likes0Comments
Iphone vs Mac Mail app
I did the yahoo transition for my mom's account and it was very simple on the iPhone. But why is it that we have to do a 25 step transition put together by some very thoughtful and helpful members here? Is it because cox or yahoo didn't dedicate enough resources to Mac Mail? I'm just trying to understand this part of it. It used to be that you'd just add the email, password, imap address etc, and all would be well.16Views0likes0CommentsInternet speed issues
Hello, I am not sure where to go with this question as I have exhausted many of the options. so putting this here for someone to potentially help pinpoint where the problem is. i have (had) the PW7 gateway setup with a deco mesh network for our home. The plan was 1G mbps. We noticed that internet speed on TV streaming and laptop(s) is very weak. However, the speed on the iphone (as measured by the ookla app) was really good. Same when u measure with the Cox app. called cox and they recommended to move to the pW8 model and the 2G plan. I did. i was suspicious that it was going to resolve the issue because the iPhones were always registering very good speed. if the router or the plan where the issues that would not cause the iPhone to be good and the computers and the TV to be bad. Because we were reading 800mbps on iphone vs 50mbps, i don’t think it is due to the wifi6 vs wifi5. I thought that it might be the computer and the Wi-Fi adapter so I tested multiple computers as well as a wired connection and in both tests the speed was not improved. I am baffled by how the iPhone can read a faster speed than the other other equipment in the house and I’m wondering where there is a the solution available to us. Has anybody experienced this issue before any help is appreciated25Views0likes0Comments