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No internet for 8 days now.
We have not had internet for 8 days. I have called and can only get the answer of they are aware there is an issue. No one will come out. Thinking of canceling service and trying to start new service just to get someone to come out to my home. Thoughts?12Views0likes0CommentsDay 7 of no service
No service, no eta on restoration, no information regarding what is causing the issue. Told I'd I signed up for the next level of service for an additional $40/month service would be restored and it was not. No ability to communicate with a live person just level 1 and 2 chatbots who give 3 apologies and suggest an upsell.10Views0likes1CommentUnable to register my Cox account
When I attempt to register my Cox account by clicking the "New here? Sign up today" link, selecting the Phone number option, entering my phone number, clicking "Look up account", entering the verification code I received on my phone, clicking "Verify", selecting the correct address that's linked to my account, and clicking "Verify" again, the site errors out with ERR_TOO_MANY_REDIRECTS. As such, I am unable to register my account. I've tried deleting cookies as instructed on the error page, but they're just recreated and I get the same error. I've tried the latest versions of Edge and Chrome browsers on my PC and the latest version of Safari on my iPhone with the same result.Solved61Views0likes4CommentsNo internet since Saturday
You can't get a real person on the phone, then I talk and trouble shoot my Internet for no kidding 2 hours. MY MODEM IS OUT. light turns yellow, and goes off in about a minute. First they told me .. all is fine, no service interruptions in your area. I had to use my hot spot to do my work. Then I finally get a person on the phone ON MONDAY. and they tell me there is a service interruptions in your area... All my neighbors have internet. My modem is out. They say let us come to your home .. with a window of time.. sure. I can miss a day work for that! I can to cancel my service, as I have figured out.. I can just use my hotspot and Verizon is in my area now. I want the guy I talked to just now to know, it's not him I'm mad at. It's COX. HE HUNG UP ON ME. And I feel bad, I am frustrated. I have paid so much money these years. I think they need to realize that they need to up their game and keep us in service, as there are other services to have now, cheaper than Cox. That's my complaint. And I'm sorry for anyone today going through this. It's awful and causes high anxiety, when we rely on our Internet for so much.55Views0likes4CommentsCox App technical difficulties
I haven’t been able to sign in to the Cox App for hours now on my Samsumg S23 Ultra. When I enter my username and password, I get “Error. We are experiencing technical difficulties. Please try again later.” I am able to sign in to my account through my browser (Chrome). I’ve already uninstalled and install the Cox App again, yet still getting the same error msg. Ive cleared the cache on my phone checked and doubled checked to see if it needed updated.6Views0likes1CommentHomelife
I have had a terrible experience regarding trying to get a technician to my house to fix my homelife hub. I called on 5/18 to get technical help because my homelife hub would not connect to anything. After going through all the procedures, the customer service person stated she needed to send a person out to replace the hub and set an appointment for 5/19 between 3p and 5p. I had a lot to do on 5/19 because it was a Sunday, but made sure I was back at my house for the technician. At 2:50, I received a text to state my appointment was changed to 5/21 between 8a and 10a. A technician then called and I asked why the appointment was rescheduled with no notice. He stated they are a third party company that does Cox work, but they do not work with the homelife products. He stated that the Tuesday appointment will be a person that works with the homelife products. I was upset, but dealt with the inconvenience. On Tuesday, 5/21, a technician showed up and stated he was with the same third party company and he does not work with the homelife products. Then I received a text stating the appointment was changed to 5/23 between 8a and 10a. I called customer support and stated I was not happy because this will be the third appointment. They assured me that the technician that will come on Thursday will be a Cox employee and not from the third party and he will know about the homelife product. On Thursday, 5/23, I received a text that the appointment was changed to 10a to 12p and I received a voicemail at 10:12a stating there were a lot of call offs and they had to find a technician in the area that could make it to my appointment. They stated they found a person, but he could only be there between 10a and 12p, but he should be there in 15 minutes. At 11a, a technician arrived and stated he did not work with the homelife product. He said he would try to find someone in the area that can help him get a hub so he can try to work on it, but since he did not work on homelife products, he did not have anything. This is where we are now. 4 appointments and it still is not fixed. I have a day job and work 8a-5p so I have to take off work which costs me money or arrange to have someone there for three technician. What does it take for Cox to take care of their own products? I have to take off work or make arrangements for other people to be there only to find out they send people that cannot help.12Views0likes1Comment